Advance Reservations Required Only for Select Special Events
With the Zoo’s outdoor grounds and most animal buildings open at limited capacity, advance online reservations are required only for select special events such as Family Free Days and Frosty Free Week.
The Milwaukee County Zoo is currently in Phase 2 of its reopening, with outdoor habitats open, along with some animal buildings and concessions and merchandise outlets with 25 percent capacity for visitors and Zoo Pass holders.
Physical distancing and face masks for mitigating the spread of COVID-19 will remain in place to align with federal and state guidance.
The following animal buildings are currently open, with 25-percent capacity:
- Apes of Africa
- Aquatic & Reptile Center
- Florence Mila Borchert Big Cat Country
- Giraffe Building
- Herb & Nada Mahler Family Aviary
- Dairy Barn in the Northwestern Mutual Family Farm
- Elephant Care Center / Conservation Outpost
These buildings allow for one-way visitor traffic and feature designated entrance and exit doors. Staff monitor the number of visitors in the buildings at any one time, to ensure physical distancing can be followed. Buildings are equipped with hand sanitizer stations.
Merchandise outlets currently open:
- Gift Shop: with limited capacity
- Dino Store at the “Dinosaurs Unearthed” exhibit
The Train is open through November 7 Family Free Day; the Sky Glider is open weekends through November 7, weather permitting.
Visual signage and staff members are reminding visitors to maintain a 6-foot physical distance along all pathways, in animal buildings and in ride queue lines, boarding and seating.
Admission Fees and Hours
- Regular Zoo admission rates apply
- Visit milwaukeezoo.org/visit/hoursfees.php
- Overall Zoo attendance will be monitored daily for safety, and to adhere to physical distancing
- Daily Zoo hours are 9:30 a.m. to 3 p.m.
- Admission gates will close at 2 p.m.
- All visitors are required to wear masks. When arriving, visitors and their party will be asked if everyone has a mask. A limited quantity of masks is available for purchase at the Gift Shop just past the U.S. Bank Gathering Place.
- The types of approved face masks include: Cloth face masks with two or more layers of breathable, washable fabric; or disposable face masks, such as non-medical grade paper or procedure masks. FDA-approved face masks for sign language (ASL or LEP) interpreters.
- Face masks that are not allowed: Neck scarves or bandanas, neck gaiters or buffs, winter scarves, face shields, masks with exhalation valves or vents, masks with inappropriate images or writing.
- Visitors will not have access to high-touch areas of the Zoo: Goat Yard, Sky Adventure Zip Line/Ropes Courses, Pony Rides, and areas where larger numbers of visitors could congregate: Giraffe Feedings, Animal in Action Talks and Animal Feedings
- A limited number of restrooms will be open; with doors permanently propped open
- Water fountains will be closed; the water bottle refill station in the Gathering Place will be open
- Concessions are available with limited menu items at: Flamingo Café and The Coffee Shop. Visitors can bring in food and non-alcoholic beverages. No glass bottles.
- Visitors can bring in strollers, wheelchairs and electric scooters
What the Zoo is Doing to Keep Visitors Safe
- A single point of entry will be designated through which all visitors are admitted
- Hand sanitizer stations will be located throughout the Zoo, including entry and exit areas, the open animal buildings, playgrounds, restrooms and concession kiosks
- We are enhancing our already-stringent cleaning protocols, and continuously cleaning and sanitizing all high-touch surfaces like ride seats and armrests, tables, chairs, railings and more
- Because the Zoo is opened limited hours, this allows for extensive commercial-grade pressure washers to clean larger surface areas with a disinfectant additive
- Zoo visitors (ages 3+) will be required to wear masks. Masks can be purchased through the Zoo’s online Gift Shop or at the Zoo’s Gift Shop
- All Zoo staff members working directly with the public will be required to wear masks
The Zoo is dedicated to the well-being and safety of its patrons, staff and animals, and will continue to follow the required guidelines related to COVID-19. Changes to Zoo operations and protocols may occur at any time.
Before visiting, check the Zoo’s website for a detailed list of Frequently Asked Questions (FAQs) related to the phases of reopening.
For further questions, please contact the Zoo’s Marketing and Communications Department at 414.256.5466.