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Frequently Asked Questions

Boo at the Zoo
October 18 and 19, 2019

Are tickets required for this event?
Yes, pre-purchased tickets are required. Purchase them here beginning Sept. 4: https://shop.milwaukeezoo.org/#/SpecialEvents. Zoo Passes and previously purchased tickets are not accepted. We anticipate this popular event selling out – purchase tickets early!

Do Zoo Pass members get a discount?
Yes, Zoo Pass members can save $2 per ticket by using code BooPass2019 and their member ID.

Are tickets refundable or transferrable to a different night?
No, tickets are nonrefundable and honored only on the evening for which you purchased them.

Are refunds provided if it’s raining?
Boo at the Zoo is held rain or shine, so refunds are not provided.

Should my child wear a costume? Can adults wear costumes?
Costumes are encouraged but are not required! Adults may also wear costumes but we ask that they be family-friendly and they do not wear masks that cover the face.

Is there trick-or-treating for this event?
No, but it is offered at Halloween Spooktacular on October 25 and 26.

Is this event family friendly?
This event is geared towards young children and families. Decorations include scarecrows, hundreds of carved pumpkins and a barely-scary cemetery.

What animals can we see?
The following buildings are open for this event: Aquatic & Reptile Center, Small Mammals and Big Cats. For their health and safety, outdoor animals are not on exhibit.

Does the Zoo close and then reopen?
Yes, the Zoo closes at its regularly scheduled time of 4:30 p.m. (gates close at 3:45 p.m.) and guests must exit the park. The Zoo reopens at 6 p.m. for Boo at the Zoo ticket holders.

Are the concession stands open?
Yes, the concessions stands are open for this event.

What is the difference between Boo at the Zoo and Halloween Spooktacular?
Boo at the Zoo features family-friendly activities and entertainment, while Halloween Spooktacular adds trick-or-treating into the variety of activities.